Accessibility Statement

Last updated: May 11, 2026

Our Commitment

Psychiatry by Mantilla-Rivas is committed to ensuring that our website and clinical services are accessible to everyone, including people with disabilities. Accessibility is not a feature we add at the end — it reflects how we believe psychiatric care should work: meeting people where they are, in the way that works for them.

We work to follow recognized standards for digital accessibility and to remove barriers wherever we can. If something on our website is not working for you, we want to know about it — and we will respond.

Standards We Follow

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.2 Level AA is the standard referenced by the U.S. Department of Justice for compliance with the Americans with Disabilities Act (ADA) and is recognized internationally as the benchmark for accessible web content.

We also strive to comply with:

  • Section 508 of the U.S. Rehabilitation Act

  • Title III of the Americans with Disabilities Act (ADA)

  • Applicable accessibility laws in the states where we are licensed: Florida, New York, Pennsylvania, Massachusetts, and New Hampshire

What We Do

To make the website usable for as many people as possible, we work to:

  • Use clear, plain language and avoid unnecessary jargon

  • Provide alternative text for images so screen readers can describe them

  • Use descriptive link text rather than vague phrases like "click here"

  • Maintain sufficient color contrast between text and background

  • Structure content with proper headings so it is easy to navigate with a keyboard or screen reader

  • Make content responsive so it works on phones, tablets, and computers

  • Provide content in both English and Spanish so language is not a barrier to care

  • Offer telehealth visits so physical location is not a barrier to care

  • Schedule longer appointments (60–90 minutes for initial visits) so patients are not rushed

Compatibility

This website is designed to work with the following assistive technologies:

  • Screen readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)

  • Browsers: Recent versions of Chrome, Safari, Firefox, and Edge

  • Operating systems: Windows, macOS, iOS, and Android

  • Keyboard-only navigation: All interactive elements should be reachable using the Tab key

If you are using older assistive technology or browsers, parts of the site may not function as expected.

Known Limitations

We want to be transparent: no website is perfectly accessible. Specific limitations we are aware of on this site include:

  • Third-party platform constraints. This website is built on Squarespace, which controls some elements of the underlying code. Certain template-level features (such as some pop-up dialogs, the shopping cart, and embedded scheduling tools) may not be fully accessible in every assistive technology configuration.

  • Embedded payment and scheduling tools. Some of our integrations — including IvyPay®, Thrizer®, and our appointment scheduler — are operated by third parties. We have selected vendors with stated accessibility commitments, but we do not control their interfaces directly.

  • PDF documents. Some patient handouts, intake forms, or referenced clinical documents may be PDFs that do not meet full WCAG conformance. If you need an accessible alternative to any document on this site, please contact us and we will provide one.

  • Auto-translated content. Translated content (when applicable) may occasionally contain phrasing that does not match the original. If a translation is unclear, please let us know.

We are actively working to address known limitations as part of our ongoing site improvements.

How to Request an Accommodation

If any part of our website is not accessible to you, or if you need information in a different format, please contact us. We will provide the information you need in a way that works for you — including by phone, email, large print, plain text, audio, or another reasonable format.

We will respond to accessibility requests within 5-10 business days.

To request accommodations or report an accessibility issue:

📧 Email: Use the contact form on our website

🌐 Web: www.mantillarivas.com/contact

When you contact us, please include:

  • A description of the issue you encountered

  • The page or feature you were trying to use

  • The device, browser, and assistive technology (if applicable) you were using

  • The best way for us to follow up with you

In-Office Accessibility

Our physical offices are committed to physical accessibility as well:

  • Pompano Beach, FL — Ground-floor accessible entrance, accessible parking available on site

  • Pittsburgh, PA — Accessible entrance available

If you have specific physical accessibility needs for an in-office visit, please contact us in advance so we can ensure the office is set up to meet your needs. Telehealth visits are also available as an alternative to in-person care across all states where we are licensed.

Feedback

We welcome your feedback on the accessibility of this website. Hearing from you helps us improve. If you experience any barriers, or if you have suggestions for how we could do better, please let us know using the contact information above.

Formal Complaints

If you believe you have been denied access to services because of a disability and your concern has not been resolved through our feedback process, you may file a complaint with:

  • U.S. Department of Justice, Civil Rights Division — ada.gov

  • U.S. Department of Health and Human Services, Office for Civil Rights — hhs.gov/ocr

  • Your state's attorney general or human rights commission

Document History

  • May 11, 2026 — Initial accessibility statement published.

This statement will be reviewed and updated at least annually, or whenever significant changes are made to the website

I used the WAVE tool on the website and received a score of 9.6/10, which was followed by manual testing. This is a testament to my commitment to high-quality, accessible care.